Policies, Schedule, Location and Contact

Trip Cancellations: 

All registrations are considered final. No refunds will be given unless participant is able to provide a doctor's note stating that they are unable to join the activity.

We cannot provide refunds for Fee Waivers that are processed after a class has been purchased.

If a trip is cancelled by Outdoor Adventures all participants will receive a full refund. Refunds will show on your account 2-3 weeks after cancellation.

Campus Closure Policy: If the University cancels academic classes (closes campus), we will likely cancel all recreational programing and close certain facilities, etc. Efforts will be made to reschedule canceled classes/activities once campus re-opens. No refunds or prorations for a membership or canceled classes/activities will be issued.

Equipment Rental Refunds:

• If cancellations are made more than 48 hours in advance, you will be refunded minus an administrative fee of $10 or you may be issued full Outdoor Adventures customer credit.
• If cancellations are made less than 48 hours in advance, you will be issued Outdoor Adventures customer credit. No refund will be given.
• Payment with a credit card will be refunded to the same card. Please allow one to two weeks for the refund.

Customer Credit:

• Both equipment rental customers and trip participants are eligible to receive customer credit in lieu of a cash refund (if refund criteria is met). 
• Customer credit can be used for any Outdoor Adventures purchase including trips, clinics, classes, equipment rentals and Rock Wall memberships. 
• At this time, customer credit transactions can only be made in person at the Outdoor Adventures Lodge. 
• Customer credit expires after 4 years from the credit date. 
• Customer credit is non-transferable and can not be switched to a cash refund.